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Front Desk/Spa Concierge - Royal Palm Hotel South Beach

Join our team for a Unique spa opportunity at the beautiful Privai Wellness & Spa at the Royal Palm Hotel South Beach!!

We are looking for highly motivated individuals committed to providing Five Star Level of service with a desire to achieve their professional best.

We offer:

  • Competitive wages
  • Comprehensive benefits
  • Continuing education
  • Career development

ISM believes that our guest experiences are directly related to the caliber and quality of the Spa Professional which is why our company is committed to providing a profoundly positive working environment.  An ISM property is energized, team oriented, and dedicated to the success of our Spa Professionals and of our clients.

Our company culture attracts the best people in the industry. Learn more about us at: ismspa.com!!

The Spa Concierge will exceed expectations by demonstrating five star, professional customer service through adherence of the employee policies and operating procedures.

Responsibilities:

  • Greet guests and explain the process of the spa experience by knowing service protocols. Answer guest questions in a professional, upbeat manner!
  • Apply professional knowledge and creativity to the work environment.
  • Provide an excellent experience to our guest by providing 5 Star Service!
  • Educate the guest about home care products and make recommendations based on the individual needs of the guest.

Candidate will be comfortable with:

  • Scheduling Guest Reservations in Point of Sale Computer System
  • Greeting & Checking in Guest
  • Strong phone, written, and verbal communication skills
  • Ability to handle sensitive guest Opportunities
  • Retail Sales
  • Cash Handling and Register Procedures
  • Answering Phones, Checking Messages, and emailing.
  • Ability to multitask the above mentioned responsibilities
  • Standing for prolonged periods of time

Requirements:

  • Proficiency in Word, Excel, and Email communications
  • Able to work weekends, holidays and nights.
  • Must have reliable transportation.
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