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Front Desk - Poseidon Spa, Casa Monica Hotel

Exciting opportunity at the Poseidon Spa at the historic Casa Monica Hotel in St. Augustine, Florida!

We are looking for highly motivated individuals committed to providing Five Star Level of service with a desire to achieve their professional best.

We offer:

  • Competitive wages 
  • Comprehensive benefits
  • 401K with employer match after 1 year of employment
  • Career development

Our company culture attracts the best people in the industry! Learn more about us at: ismspa.com

The Spa Concierge will exceed expectations by demonstrating five star, professional customer service through adherence of the employee policies and operating procedures.

Responsibilities:

  • Greet guests and explain the process of the spa experience by knowing service protocols. Answer guest questions in a professional, upbeat manner!
  • Apply professional knowledge and creativity to the work environment.
  • Provide an excellent experience to our guest by providing 5 Star Service!
  • Educate the guest about home care products and make recommendations based on the individual needs of the guest.

Candidate will be comfortable with:

  • Scheduling Guest Reservations in Point of Sale Computer System
  • Greeting & Checking in Guest
  • Strong phone, written, and verbal communication skills
  • Ability to handle sensitive guest Opportunities
  • Retail Sales
  • Cash Handling and Register Procedures
  • Answering Phones, Checking Messages, and emailing
  • Ability to multitask the above mentioned responsibilities
  • Standing for prolonged periods of time

Requirements:

  • Proficiency in Word, Excel, and Email communications
  • Able to work weekends, holidays and nights.
  • Must have excellent communication skills.
  • Must have reliable transportation.
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